Help Center
Find answers for setting up your business, managing bookings and using Hest day to day.
No results. Try another search or contact support.
Getting started
Set up your business and get your calendar ready for bookings.
How do I get started with Hest?
Create an account, add your business, list the services you offer and set your opening hours. Review your settings before publishing the booking page.
What should I review before sharing my calendar?
Check your services, prices and staff availability. Open the public page to check what customers will see.
Appointments
See how bookings reach your calendar and how to keep track of them.
How does a customer book an appointment?
On the public page, customers pick a service and an available time. They confirm their email with a code and receive a link to manage the booking.
Can I add an appointment booked by phone?
Yes. Create a manual appointment in your dashboard calendar and select a service, a team member and an available time.
Team and locations
Manage staff access and work across multiple business locations.
How do I invite a team member?
Send an email invitation from the business dashboard. After accepting, the team member signs in to their own Hest account and can use the features available to them.
Can I use one account for more than one location?
Yes. Use the business switcher in the dashboard to change between locations your account can access.
Public page and search
Showcase your services and help customers discover your business.
How do I share my booking link?
Publish your business page, copy its public link and share it through the channels where customers contact you.
How can my business appear in Hest search?
Publish your page and keep your services and business details up to date. What customers see depends on their search and selected filters.
Contacts and tasks
Manage everyday work and your customer list from the dashboard.
How can I use my contact list?
Search and filter your business contacts. Export the list as a CSV to organize follow-ups and plan marketing.
How do I keep track of unfinished tasks?
Create tasks, organize them into groups and add due dates as needed. Mark completed tasks to see what still needs attention.
Plans and payments
Learn how free bookings and subscriptions work.
How do the 150 free bookings work?
New accounts receive 150 free bookings once. The allowance is shared across the account’s business locations and does not expire.
What counts towards the booking allowance?
Bookings created in the period count towards the limit, including manual and canceled bookings. Rescheduling keeps the original booking.
Can I charge online when customers book?
Online payment at booking is in preparation. Once available, access will depend on business eligibility and setup.
Account and privacy
Recover access to your account or get help with personal data.
How do I reset a forgotten password?
Use the password recovery option on the sign-in screen. Enter your account email and follow the instructions Hest sends you.
How do I ask to access or correct my data?
Write to sac@hest.me and explain your request. For questions about data used to provide the service you booked, also contact the business.