Terms and conditions

Hest’s role

Hest provides tools for businesses to publish services, take bookings and organize teams, tasks and contacts. The business sets its services, prices, hours and service conditions. The customer contracts for the appointment with the business. Hest is responsible for its obligations as the platform provider.

Accounts and team access

Provide accurate information and protect your credentials and access codes. You must have permission to act on behalf of a business you represent. Anyone under 18 needs permission or assistance from a parent or guardian as required by applicable law.

One account can manage several businesses. Invite each professional using their own email address and review access when your team changes. Each professional signs in with their own account and uses the features available to their role.

Public pages and bookings

A published page can be visited through the business’s link and may appear in Hest search. The business must keep its displayed services, prices, hours and other details current. Search positions depend on the query and filters.

Check the service details, date, time and cancellation terms before booking. Depending on the business’s settings, a booking may be confirmed automatically or wait for approval. Use the options in your booking link or contact the business to cancel or reschedule.

Plans, billing and cancellation

New accounts receive a one-time allowance of 150 free bookings. The allowance is shared across the businesses on the account and does not expire or renew. Choose a plan to keep taking new bookings once you use the allowance.

Paid plans are monthly subscriptions in US dollars (USD), billed per business. Check the price, billing frequency and terms in the dashboard and Stripe checkout before subscribing. Bookings created during the period count toward the limit, including manual and canceled bookings. Rescheduling keeps the original booking.

Use the subscription management option in the dashboard to manage or cancel a subscription. Check when cancellation takes effect in the billing portal. Email sac@hest.me with questions about Hest charges, cancellation or exercising a legal right to withdraw where applicable.

Payments for appointments

Payment for an appointment is separate from the Hest subscription. Arrange in-person payments with the business. Advance payments through Stripe are being prepared for eligible bookings in Brazil. The booking page will show the options available for an eligible booking.

When online payment is available, Stripe checkout shows the amount and available payment methods. Hest’s commission and Stripe’s processing fee are separate. Contact the business about the service you booked or a booking refund. For issues with the platform itself, contact Hest.

Content and platform use

Publish only content you have the right to use. You keep your rights in the content you submit and allow Hest to store and display it as needed to operate the features you use. The Hest brand, software and content belong to their respective owners. You may share your public booking link.

Respect people’s privacy when entering, viewing or exporting contacts. Use those details for legitimate purposes and follow the rules that apply to marketing communications. Fraud, unauthorized access, unauthorized automated extraction and interference with the platform are prohibited.

Availability, support and rights

Hest may restrict access or remove content as needed to protect accounts, address fraud, comply with legal obligations or respond to breaches of these terms. External services have their own terms. The responsibilities and rights established by applicable law continue to apply.

The current version of these terms is available on this page. Email sac@hest.me for questions about Hest, to report misuse or to get help with your account.